Refund policy

We have a 24-hour return policy, which means you have 24 hours after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, with its original packaging and safety seal intact where applicable. You will also need your receipt, order number, or other proof of purchase.

To start a return, please contact us at vyxionherbs@tikotrend.com.

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, please contact us at vyxionherbs@tikotrend.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can review the issue and provide an appropriate resolution.

Exceptions / Non-Returnable Items

Certain types of items may not be eligible for return, including opened or used products, personalized or custom products, and other items that cannot be returned for health, hygiene, or safety reasons.

Please contact us if you have any questions about whether your specific item is eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to receive the product you want is to return the item you currently have. Once the return is accepted, you may place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.