Privacy Policy
VYXION respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how VYXION collects, uses, shares, and protects personal information when you visit vyxionherbs.com, purchase our products, contact us, subscribe to our communications, or otherwise interact with our website and services.
Our website and products are currently intended for customers in the United States.
1. Information We Collect
The information we collect depends on how you interact with VYXION.
Information You Provide to Us
When you place an order, contact customer support, subscribe to email communications, leave a review, or otherwise interact with us, we may collect:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order and purchase history
- Customer service communications
- Product reviews or feedback
- Information you voluntarily provide to us
Payment information is processed through our ecommerce and payment providers. VYXION does not ordinarily store your full credit or debit card number.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, pixels, log files, and similar technologies, including:
- IP address
- Browser and device type
- Operating system
- Referring website or advertising source
- Pages and products viewed
- Cart and checkout activity
- Time spent on the website
- Interactions with our advertisements or emails
We use this information to operate the website, understand customer behavior, improve site performance, measure advertising effectiveness, and improve the overall shopping experience.
2. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Process payments
- Send order confirmations and shipping updates
- Provide customer support
- Process returns and refunds
- Detect and prevent fraud or unauthorized transactions
- Improve our website, products, and customer experience
- Analyze website and advertising performance
- Personalize content, offers, and product recommendations
- Send promotional emails or other marketing communications where permitted
- Maintain business, tax, and transaction records
- Comply with applicable laws and legal obligations
3. Shopify and Ecommerce Services
Our online store is powered by Shopify.
Shopify processes certain personal information when you browse our website, use checkout, make a purchase, or otherwise interact with our store.
Information may be shared with Shopify and its service providers as necessary to provide ecommerce functionality, payment processing, fraud prevention, analytics, and related services.
Shopify may process information in countries outside the state or country in which you live.
For more information about how Shopify handles personal information, you may review Shopify’s Consumer Privacy Policy.
4. How We Share Personal Information
We may share personal information with trusted service providers that help us operate VYXION, including providers involved in:
- Ecommerce and payment processing
- Order fulfillment and shipping
- Customer support
- Email and SMS marketing
- Website hosting and technical services
- Analytics
- Fraud prevention
- Product reviews
- Advertising and marketing
These service providers receive only the information reasonably necessary to perform their services.
We may also disclose information when required by law, legal process, or government request, or when necessary to protect the rights, property, or safety of VYXION, our customers, or others.
5. Advertising, Analytics, and Tracking Technologies
VYXION may use advertising and analytics technologies provided by platforms such as Google, Meta, TikTok, and other marketing partners.
These technologies may use cookies, pixels, or similar tools to collect information about how you interact with our website and advertisements.
This information may be used to:
- Measure advertising performance
- Understand how customers find our website
- Improve marketing campaigns
- Show advertisements that may be more relevant to your interests
Under certain U.S. state privacy laws, some uses of advertising cookies and pixels may be considered “sharing” or “selling” personal information for targeted advertising, even where no money is exchanged.
Where required by applicable law, you may have the right to opt out of these uses.
6. Cookies
We use cookies and similar technologies to support functions such as:
- Shopping cart and checkout
- Website security
- Login and account functionality
- Analytics
- Advertising
- Personalization
You may control cookies through your browser settings.
Disabling certain cookies may affect the functionality of some parts of the website.
Where required by law, we will also respect applicable privacy preference signals, including Global Privacy Control where supported.
7. Email Marketing
If you subscribe to VYXION emails, we may send you information about products, promotions, offers, or company updates.
You may unsubscribe at any time by using the unsubscribe link included in our marketing emails.
Even if you unsubscribe from marketing messages, we may still send transactional communications related to your orders, account, refunds, or customer service requests.
8. Health and Wellness Information
Because VYXION offers dietary and wellness products, you may voluntarily provide health- or wellness-related information when contacting us, completing a questionnaire, or asking product-related questions.
Where applicable, we use this information only to respond to your inquiry, improve your experience, or provide general product-related information.
We do not use voluntarily provided health information for targeted advertising or sell such information for advertising purposes.
VYXION does not provide medical diagnosis or treatment.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on factors such as:
- Order and transaction records
- Customer service history
- Legal and regulatory requirements
- Tax and accounting obligations
- Fraud prevention
- Dispute resolution
When information is no longer needed, it may be deleted, anonymized, or securely retained where required by law.
10. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online is completely secure, and we cannot guarantee absolute security.
11. Children’s Privacy
Our website and products are intended for adults.
We do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.
12. Your Privacy Rights
Depending on the U.S. state in which you reside, you may have certain privacy rights, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information
- Request a portable copy of certain personal information
- Opt out of certain uses of personal information for targeted advertising
- Opt out of certain “sales” or “sharing” of personal information as defined by applicable state law
- Appeal certain decisions regarding your privacy request
We will not discriminate against you for exercising applicable privacy rights.
We may need to verify your identity before completing certain requests.
13. Third-Party Websites
Our website may contain links to third-party websites or services.
VYXION is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.
When changes are made, we will update the “Last Updated” date at the top of this page.
15. Contact Us
If you have questions about this Privacy Policy, how your personal information is handled, or would like to submit a privacy request, please contact us at:
Email: support@vyxionherbs.com
Website: vyxionherbs.com
