Return & Refund Policy

Return Window

We accept return requests within 24 hours after delivery.

Eligibility

To be eligible for a return, the item must be unused, unopened, and in the same condition in which you received it, with the original packaging and safety seal intact where applicable. Please keep your receipt, order number, or other proof of purchase.

How to Request a Return

To start a return, contact us at support@vyxionherbs.com. If your return is approved, we will provide instructions on where and how to send your package. Items returned without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect. Include your order details and clear photos so we can review the issue and determine an appropriate resolution.

Non-Returnable Items

Opened or used products, personalized or custom products, and items that cannot be returned for health, hygiene, or safety reasons may not be eligible for return.

We cannot accept returns on sale items or gift cards. If you are unsure whether your item qualifies, please contact us before sending it back.

Exchanges

The fastest way to receive a replacement product is to return the item you currently have. Once the return is approved, you may place a separate order for the replacement item.

Refunds

After we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method.

Your bank or credit card provider may require additional time to process and post the refund.